tk099's Privacy Policy &
Data Protection Guidelines

2. Types of Information Collected

tk099 collects the following types of information to operate and improve its services:

2.1 Registration & Identity Information

When you create an account, we collect the name, email address, date of birth, and contact details you provide. This information is needed to verify your identity and manage your account.

2.2 Financial Information

We process your payment-related information during deposit and withdrawal transactions. All transactions conducted through the payment methods available in Bangladesh — bKash, Nagad, Rocket, and Upay — are handled through a secure payment gateway. We do not store card numbers or banking passwords.

2.3 Technical & Usage Information

The following information may be collected automatically from your device:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visit times, duration, and list of pages visited
• Links clicked and features used
• Cookie and session data

2.4 Communication Information

When you contact our support team via live chat or email, the details of that conversation may be stored for the purpose of improving our service quality.

3. Purpose and Basis for Using Your Information

tk099 uses the information it collects only for the following specific purposes:

3.1 Service Operations & Account Management

Your information is necessary to keep your account active, process transactions, manage deposits and withdrawals, and maintain your gaming history. Your account information is used to enforce limits such as the minimum deposit of ৳500 and the minimum withdrawal of ৳1,000.

3.2 Identity Verification & Security

We carry out identity verification processes to prevent fraud, control money laundering, and ensure secure transactions. This is essential to protect your funds and personal information.

3.3 Responsible Gaming

By analyzing patterns in your gaming behavior, we identify potentially problematic gaming activity and provide support where necessary. Responsible gaming is of the highest importance to us.

3.4 Customer Support

We store communication-related information to resolve your issues and improve our support services. Our support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English.

3.5 Platform Improvement

By analyzing user experience, we improve our service quality, develop new features, and resolve technical issues.

3.6 Marketing Communications

If you have consented to receive marketing communications, we may inform you about relevant offers and promotions. You may withdraw this consent at any time.

4. Sharing Information With Third Parties

tk099 never sells your personal information and does not share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant payment services to process transactions through bKash, Nagad, Rocket, and Upay. This information is used solely for completing transactions.

4.2 Technology & Service Providers

We work with trusted technology partners to operate our platform. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

4.3 Legal Obligations

We may be required to disclose necessary information in response to court orders, legal processes, or lawful demands from regulatory authorities.

4.4 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

5. Cookies & Tracking Technologies

tk099 uses cookies to improve your browsing experience and ensure the functionality of the platform. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies may prevent the platform from functioning properly.

5.2 Analytics Cookies

We collect anonymous usage data to improve our services. These cookies help identify which pages are visited most, which features are used most, and any technical issues.

5.3 Preference Cookies

These cookies are used to store your language preferences, display settings, and other personal preferences.

You can manage or delete cookies at any time from your browser settings. However, disabling certain cookies may limit some features of tk099.

6. Data Security Measures

tk099 follows the highest industry standards to protect your information. Our security framework includes:

• SSL/TLS encryption technology for all communications and transactions
• Advanced encryption methods for stored data
• Continuous security monitoring and threat detection
• Restricted access — only authorized personnel can view your information
• Regular security audits and vulnerability assessments
• Data backup and recovery plans

However, it is not possible to guarantee complete security for data transmitted over the internet. We are committed to providing the highest level of protection, but users also have a responsibility to keep their account passwords confidential.

7. Data Retention Period

We retain your information for as long as it is necessary to provide our services or to meet legal obligations. In general:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions are kept for a specified period in accordance with legal and regulatory requirements.
• Some information may be retained for a defined period after account closure in compliance with applicable law.
• Marketing data is no longer used as soon as you withdraw your consent.

8. User Rights

As a registered user of tk099, you have the following rights over your personal information:

8.1 Right to Know

You have the right to know what information we collect and store about you. You can request details of your information by contacting our support team.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Keeping accurate information is important to ensuring the quality of your service.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted, particularly when you dispute the accuracy of the information or believe it is no longer necessary.

8.5 Right to Withdraw Consent

You may withdraw your consent to any processing of information given on the basis of consent at any time. This does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise these rights, contact our support team via live chat or at [email protected].

9. Protection of Minors

tk099 is a mature entertainment platform intended solely for individuals aged 21 and above. We do not intentionally collect any personal information from minors.

If we are notified that a minor has created an account, or if we identify this ourselves, that account will be closed immediately and the associated information will be deleted. We urge parents and guardians to keep a close watch on their children's internet use.

10. Changes to the Privacy Policy

tk099 reserves the right to amend or update this privacy policy as needed. For significant changes, we will:

• Publish the updated policy on this page.
• Clearly state the date of the change.
• Notify registered users where applicable.

Continued use of the platform after an update will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.

11. International Data Transfers

Our servers and service providers may be located both in Bangladesh and abroad. In such cases, we ensure that your information remains protected everywhere in accordance with this privacy policy and applicable law.

12. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to provide assistance in both Bengali and English.